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Wednesday, September 14 • 2:25pm - 2:50pm
The Blessings and Curses of Offering a Free Public API

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Running an API that has been around for 8+ years and has thousands of users teaches a lot of lessons at a very rapid pace - lessons that producers & maintainers of all APIs can benefit from. In this session, we'll be discussing:
  • Active & passive communication techniques to use with your community
  • Balancing the dance between supporting your users & doing their work for them
  • Handling the times when you have to deliver disappointing news to your consumers (e.g. denying access or removing features)
  • Ways to understand what your community wants & needs, so you can design it into your roadmap
All of these conversations are driven by real-world examples, so you'll be able to see times where things worked - and when they didn't. 
Speakers
avatar for Eric Caron

Eric Caron

Sr. Product Manager - APIs, Best Buy
I spent a decade in startups before joining corporate life at Best Buy - and the adjustment wasn't as frightening as I'd been told. I started off thinking that having an API just meant an HTTP endpoint that served JSON, then I went to the opposite end of the spectrum thinking all... Read More →

EricCaron Blessings and Curses of Offering a Free Public API pdf
Wednesday September 14, 2016 2:25pm - 2:50pm PDT
API World: Stage 2
  API Strategy